This document presents the rules relating to the processing of the various personal data collected about you, carried out by the Mulhouse Sud Alsace Attractiveness Agency in the context of our activities.
We may be required to modify this Privacy Policy at any time, in particular in order to comply with changes in the laws and regulations in force. In the event of a change, we will inform you and seek your consent via our website or by e-mail, before the change(s) take effect.
I – Purpose of this document
This Privacy Policy aims to explain and determine the various personal data we collect when you use the Mulhouse Sud Alsace Attractiveness Agency website.
II – Personal data collected
As part of your relationship with the Mulhouse Sud Alsace Attractiveness Agency, you may be required to provide us with some of your personal data. All these personal data are subject to automated processing. This processing is carried out with your consent and in compliance with applicable legislation.
This may include the following personal data:
- Last name, first name;
- Postal address;
- Postal code;
- Country;
- E-mail;
- Located phone and/or cell phone;
- Message;
- Subscription to one of the newsletters of the Mulhouse Sud Alsace Attractiveness Agency (Office of Tourism, Business Tourism, Service groups…) ;
- Subscription to the service of sending ideas of activities to do during your stay via Liesel
III – Purposes of the collection of personal data
The information collected is used solely for the purpose of communication, information or promotion of tourist offers on the territory of the Mulhouse agglomeration. They are also intended to manage your requests for information, printed or electronic documentation, subscription to newsletters or use of the interactive services of the website.
The information collected on the navigation and actions of the Internet user on the website are anonymous and are intended to improve our services.
It is understood that you can object to this processing through the unsubscribe link on the newsletter or by contacting the Mulhouse Sud Alsace Attractiveness Agency by the address rgpd@attractive-mulhouse.com, or by sending a letter to Bénédicte Wirth, Mulhouse Sud Alsace Attractiveness Agency, 1 avenue Robert Schuman, 68100 Mulhouse.
The Mulhouse Sud Alsace Attractiveness Agency guarantees that your personal data will not be processed for purposes other than those set out above.
In no case will your personal data be processed for purposes other than those for which we have legal obligations, legitimate interests or for which you have given your consent.
If our services were to process your personal data for purposes other than those mentioned above, this Privacy Policy would be updated and subject to your consent.
IV – Duration of retention of personal data
In accordance with the legislation in force, the Mulhouse Sud Alsace Attractiveness Agency only retains your personal data for as long as is necessary to achieve the purposes above.
At the end of the retention period mentioned below, your personal data will be deleted and/or archived and/or anonymized.
Your personal data will be retained up to three (3) years after our last contact or the last purchase of a product and/or use of a service of the Mulhouse Sud Alsace Attractiveness Agency.
V – Rights on personal data
You thus have the rights of access, rectification and deletion of your personal data as well as the right to oppose and limit the processing. In addition you have the right to the portability of your personal data.
These rights can be exercised by simple request to the following address: rgpd@attractive-mulhouse.com.
In accordance with the provisions of Article 13 of the RGPD, you have the right to lodge a complaint with the competent supervisory authority if you consider that we have not respected your rights.
VI – Recipients of personal data – Storage and security
Personal data collected via our services are intended for the personal use of the Mulhouse Sud Alsace Attractiveness Agency. Personal data may be processed, if necessary, by our subcontractors, in particular for storage and security purposes.
In any case, your personal data are processed in accordance with the purposes defined by the Mulhouse Sud Alsace Attractiveness Agency. The subcontracting company may in no way process your personal data for other purposes without your express consent.
Cookie management
A cookie is a small text file containing various information. It is deposited in the memory of your terminal (computer, tablet, smartphone…) by the server of the visited website or by a third-party server (web analytics service, etc.). It will allow, during the period of validity or recording of the cookie, to identify your terminal during your next visits.
Third party companies may also be brought, subject to your choices, to deposit cookies on your computer (Ex: Google Analytics, Facebook, etc.). Whatever the type of cookie, only the issuer of a cookie is likely to read or modify the information contained therein.
What cookies do we use?
Essential cookies: They are essential to the proper execution of the site because they allow you to access, in particular, reserved areas such as your personal space or your favorites. They allow us to memorize information relating to forms that you are likely to fill out on our site, and to adapt the presentation of our site to the display preferences of your terminal. Without these cookies, it would not be possible for you to use our site under normal conditions.
Analytical or performance cookies: These cookies allow us to know the use and performance of our site and to improve its operation. In particular, they measure your browsing data (volume of visits, sections and content visited, etc.). The data collected for statistical processing is anonymous.
These cookies are essential because they allow us to improve the interest and ergonomics of our services or even to detect browsing problems.
Cookies from social networks
We have no control over the process used by social networks to collect information relating to your browsing on our site. If you are a member of one of these networks, we invite you to consult the privacy policies of these social networks in order to learn about the purposes of use, including advertising, of the browsing information they may collect through these application buttons.
Accepting or refusing cookies
You can choose to accept or refuse the installation of cookies on your terminal at any time by configuring your browser software. You can also configure your browser so that the acceptance or refusal of cookies is offered to you punctually, before a cookie is saved on your terminal.
Important note: We remind you that your browser’s cookie setting may change your conditions of access to our services. If your browser is configured to refuse all cookies, you will no longer be able to fully benefit from all our services. In this case, the site www.tourisme-mulhouse.com cannot be held responsible in case of degraded functioning of the site and its services resulting from the impossibility of recording or consulting the cookies necessary for this functioning and that you would have refused or deleted.
How to configure the cookies via my internet browser?
The configuration of the management of the cookies depends on each browser. Here are some online tools to help you set them. For more information on how to set Cookies depending on your browser, you can visit the following sites:
For the record, by disabling cookies identified as optional via your browser, you will also disable all cookies used on this site, including those recommended for the proper functioning of our sites.
More information on cookies with the cnil
Find more information on the use of cookies on the CNIL website.
VII – Contact
For any question related to our Privacy Policy or for any request related to your personal data, we remind you that you can contact us:
By sending us an email to the following email address: rgpd@attractive-mulhouse.com
By sending us a letter to the following address: Bénédicte Wirth, Mulhouse Sud Alsace Attractiveness Agency, 1 avenue Robert Schuman, 68100 Mulhouse.
