Quality management

AFNOR Quality Standard

The Convention and Tourist Office of Mulhouse and the Surrounding Area is now a 4 star Tourist Office certified by the AFNOR (French Standards Association) NF X 50 –730 standard.

This standard is not only an impartial guarantee of quality, reliability and first-rate service, but also ensures:
accessibility
excellent, friendly service, be it on the premises, by telephone and mail
readily available information
efficient, co-operative staff
client satisfaction

 
These standards are ensured by regular checks by AFNOR CERTIFICATION and complies with NF X50-730 and certification rule NF237.

All this has enabled us to offer an even better service to our clients, tourists and visitors.

Marque Qualité Tourisme